SKILLS PROFILE: 

- Internal and external client service and communication skills to a high level.
- Development and growth of professional networks.
- Development and management of documents and procedures.
- Management of small teams in both retail and commercial environments.
- High degree of conflict resolution and personal management skills.
- Experience in the creation of procedures and training manuals.
- Software experience across a range of applications and operating systems.

 

 

EDUCATION:

 

Full Time Student March 2014 - November 2016

Griffith University, Southbank, Brisbane.

- Full time study for completion of Bachelor of Games Design

 

 

EMPLOYMENT HISTORY:

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IT Specialist, Stefan Hair Fashions November 2016 - Present
West End, QLD
- Develop and implement the rollout plan for upgrading the Point of Sale software at 41 salons
- Develop, manage and perform remote SQL backup trail for salons, documenting the process and results and implementing the final solution.
- Setup, training and deployment of zipPay online payment systems for salons
- Implementation of Online Booking system and training of salon managers on this feature
- Implementation of Stefan VIP loyalty program and training of salon managers on this feature
- Implementation of Unleashed inventory management system for the salons and warehouse
- Manage the selection and deployment of Impos point of sale system (multiple terminals) for JoJo’s restaurant.
- Liaise with third party hardware and software vendors and contractors for the purchase of required systems and services.
- Development and documentation of procedures pertaining to salon closures and relocations
- Manage initial UAT and logistics for the rollout of new point of sale software and hardware for salons
- Provide support to salon, head office, restaurant and boating world users as required, including onsite visits when necessary

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Producer/Documentation, Contract July 2016

Auran Entertainment Pty Ltd

Morayfield, QLD

- Ran daily standup's for a small team (programmer, artist, stakeholder)

- Monitor development progress against projected milestones.

- Updating and correcting existing design documentation in line with clients requirements.

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Technical Field Services Officer, June 2009  — January 2014 

Shortcuts Software

Brisbane, QLD

- Configuration of new systems for clients, including shipping and onsite installation

- Installation and support of online data storage

- Installation and support of Microsoft Remote Desktop Connections using PC/Mac and mobile devices (iPad, Android and Windows 8 tablets), along with configuration of required hardware

- Provision of internal support for Shortcuts employees  locally, interstate and internationally

- Maintenance of stock levels to meet client needs, including regular stocktakes

- Onsite client assistance with hardware and software issues not resolvable remotely, for example installation of loan machines during repair periods for client hardware

- Continuation of some duties  listed below 

 

Senior Hardware Support Technician, Shortcuts Software June 2008 - June 2009

Brisbane, QLD

- Troubleshooting and remote resolution of hardware faults (where remote resolution possible)

- Collaboration with Field Services team when necessary to facilitate onsite resolution of client issues

- Liaise with third party vendors on behalf of clients to resolve hardware issues

- Provision of onsite services quotes and completion of billing processes

- Provision of onsite services as required by Field Services team

- Collaborative diagnosis and resolution of basic hardware faults within the Helpdesk team 

 

Support Technician, Shortcuts Software July 2006  — June 2008 

Brisbane, QLD

- Installation, configuration, support and maintenance of the Shortcuts Point of Sale system utilising remote procedures for local, interstate and international clients

- Provision of client support according to procedure, using ITSM helpdesk software 

 

Client Services Consultant, August 2005  —  June Services 2006

Advanced Retail Management Systems

Ashmore, QLD 

 

 

FILMOGRAPHY/GAMES:

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Technical Coordinator – Games : Griffith University End of Year Showcase (2016)

- Liaise with follow students to confirm technical requirements for the End of Year Showcase in respect to deployment of their final project.

 - Liaise with Griffith University tech staff to ensure that all required hardware is available for each team.

- Develop layout of the showcase in conjunction with the Animation cohort whom we shared the space with.

- Ensure that all materials (games, trailers, posters) were received, QA’d and then passed on to the GFS tech team for inclusion in the Graduation Catalogue.

- Assist tech team with physical setup of hardware and deployment of final builds of 3rd year projects.

- Setup security features for the 3 mobile games deployed on Samsung Galaxy S7 phones and ensure that screen mirroring feature worked correctly for each device and that the devices were secure for the duration of the showcase (one week).

 

Mad Rabbit Games (University Project) – Producer, Designer, QA, Player Experience (2016)

- Brief developed by team to create a polished playable mobile game for the 3rd Year Project.

- Developed required schedules and reports (Work Breakdown Schedule, Burndown Reports)

- Monitor work progress through Trello, utilising Agile development methodologies (scrum).

- Run regular stand-ups via Skype and document all proceedings which were then made available to all team members.

- Liaise with individual team members.

- Plan for and resolve issues before they occur or as they arise.

- Assist with decisions regarding design, art and programming for the project in conjunction with the Creative Director.

- Perform QA and Player Experience testing, documenting all issues for review by appropriate team member.

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Auran Entertainment - Producer (2016)

- Client brief supplied by Auran Entertainment to create a polished playable demonstration level.

- Develop required schedules and reports (Work Breakdown Schedule, Burndown Reports).

- Monitor work progress through Trello, utilising Agile development methodologies (scrum).

- Run weekly stand-ups via Skype and send out meeting minutes to all team members.

- Plan for and resolve issues before they occur or as they arise.

- Appointing and liasing with department leads.

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Halfbrick Studios Internship Program - Creative Producer (2016)

- Client brief supplied by Halfbrick to create a polished playable demonstration level.

- Develop required schedules and reports (Work Breakdown Schedule, Burndown Reports).

- Monitor work progress through Trello, utilising Agile development methodologies (scrum).

- Run weekly stand-ups.

- Make create decisions on design and implementation with input from the team to best support the supplied brief.

- Plan for and resolve issues before they occur or as they arise.

 

Cucumber Clicker 2k15 - Producer (2015) - University Assessment

- Client brief supplied within the course to create an advertising product for Lipton Cucumber Ice Tea

- Developed schedule of works, budget and design documentation.

 

5 Nights at Freddy's Swede - Producer, Scriptwriter (2015) - University Assessment

- Scriptwriter

- Took on role of producer and coordinator of group members.

 

 

SOFTWARE COMPETENCIES: 

- MS Windows operating systems through to Windows 10, Android.

- Digital collaboration methods (Google Drive, Google Docs)

- Trello (Project Management software)

- Adobe Story (Screenwriting)

- 3D rendering software (Daz Studio, Poser, Bryce, Carara)

- Audio manipulation software (Audacity, Adobe Audition)

- Image manipulation and editing software (Photoshop, The Gimp, XnView).

- 3D Modeling software (Maya)

- Unity game engine and C# 

- Networking (TCP/IP)

- Experience with VPN’s

- Remote Access (Remote Desktop, PC Anywhere , Remote Desktop, LogMeIn and TeamViewer).

- Experience with MSSQL

- MS Exchange

- Point of Sale software (Remedi, Enabler, SuperGem, ShortcutsPOS)

- Infra, ITSM and Heat helpdesk software

- Various Anti-Virus and Firewall programs.

 

 

REFEREES 

- Available on request